Account & Data Deletion
Last updated September 23, 2026 · Applies to the EMPS application
EMPS is coaching software, not therapy. It is not counselling, medical advice or treatment, it does not monitor what you write, and it cannot summon help. If you are in crisis, call or text 988 in the US, or 911 if there is immediate danger.
You can delete your EMPS account and everything you recorded at any time, at no cost, without asking permission and without explaining why. This page sets out how, what is removed, what stays with your partner, and how long it takes.
1. Deleting from inside the app
- Open EMPS and sign in.
- Go to More → Settings → Delete Account.
- Confirm.
Your account closes immediately and erasure begins on the schedule in section 4. Deletion is permanent and cannot be undone.
2. Deleting by email
If you cannot reach the App — a lost device, for example — email support@empsconnection.com from the address on your account, with the subject “EMPS account deletion request”. We verify every request before acting on it, because deletion is irreversible and we will not let someone else erase your writing. Verification normally means replying from the account’s email address. We confirm within 30 days, and there is no charge.
3. What is deleted, and what stays
Erased permanently:
- your account, email address and credentials;
- every entry you wrote — wellbeing and intimacy check-ins, journals both shared and private, growth reflections, appreciations, quality time logs, conflict reports, quiz answers;
- your answers to Amanda’s questions;
- your coaching, including Just for You sessions, and Amanda’s working notes about you;
- your profile photo; and
- diagnostic records linked to your account.
Two things deletion cannot do.
Your partner’s entries belong to them and are not deleted when you delete your account. Only they can remove those.
What you chose to share stays shared. Entries you shared with your partner, and the weekly sessions written for the two of you to read together, may remain in their history. We cannot retract something you deliberately disclosed to another person — no more than we could unsend a message.
Your private writing is different: it is erased, and it was never visible to your partner at any point.
Retained, and why:
- Transaction records — a minimal record of purchases, because tax and accounting law requires it, typically for seven years. These contain nothing you wrote and no payment card details, which we never hold.
- Server and security logs — up to 90 days, as stated in the Privacy Policy.
- Support correspondence — what you sent us directly.
4. How long it takes
- Immediately — the account closes and sign-in stops working.
- Within 30 days — your data is erased from our live production systems.
- Within 30 days of deletion — it is purged from our encrypted rolling backups. We never restore an individual account from backup.
5. Cancel your subscription first
Deleting your account does not cancel your subscription. Subscriptions are held by Apple or Google, not by us, and only you can cancel them — through Settings → your name → Subscriptions on iOS, or Play Store → Payments & subscriptions on Android. Cancel there first, then delete your account, or you will keep being billed for an account that no longer exists.
6. Other options
You do not have to delete everything to exercise control. You can withdraw consent, request a copy of your data, or ask us to correct something — see Your rights in the Privacy Policy, or email support@empsconnection.com.
Questions about this document? Write to Contact@espyeon.com.